Frequently Asked Questions (FAQ)
What is the return policy?
We want you to love every piece from M.C. Collections Co.! If for any reason you’re not completely satisfied, you may return unworn and unwashed items within 7 days of delivery for a full refund or exchange. Please note that sale items are final sale and cannot be returned.
Are any purchases final sale?
Yes, items purchased during promotional sales or marked as “Final Sale” are not eligible for returns or exchanges. We encourage you to review the product details carefully before purchasing.
When will I get my order?
Orders are typically processed within 1–3 business days. Standard shipping usually takes 3–7 business days, while expedited options are available at checkout. Once your order ships, you’ll receive a tracking number so you can follow its journey to your doorstep!
Pre-Order Disclaimer: Some items may be available for pre-order before their official release. Pre-order processing times vary and will be noted on the product page. Please allow additional time for your pre-order to ship. Pre-order items cannot be exchanged or refunded until they are shipped.
How much does shipping cost?
Shipping costs vary based on your location and the shipping method you choose at checkout. We also offer free standard shipping on orders over $50.
How do I care for my items?
To keep your loungewear and activewear looking its best, we recommend washing in cold water on a gentle cycle and drying on low heat. Avoid harsh detergents or bleach to preserve color and fabric quality.
Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of purchase. Once your order has been processed or shipped, changes or cancellations are no longer possible.
How do I know my size?
Check out our sizing guide on each product page for detailed measurements. We recommend comparing your body measurements to our guide for the best fit.
How can I contact you?
We’re here to help! You can reach us via email at clothing@mccollectionsco.com, through our contact form on the website, or by sending us a DM on Instagram.